If a customer purchases an item, the following rules will apply in the case of our RETURN POLICY.
*Special Order Products are NOT subject to return for any reason without prior management approval
*The item the customer wishes to return MUST NOT have been used and is in new condition
*Any potential return must be initiated within 30 DAYS from the date of purchase and proof of purchase is required from the customer
*Should a return be authorized, the goods MUST be returned in their original packaging
*To initiate a return, the customer MUST complete the return process (as found in the order history)
*Any approved return MUST be accompanied by our Return Material Authorization (RMA) available for download after return approval
*Depending on the circumstance which will be determined at the time of the request, the customer may be liable for restocking charges and/or return freight charges
*The vendor/manufacturer's warranty applies in all events as the primary warranty policy, while the secondary policy is applied by our store
*In the case of an approved return, it will be inspected by the vendor/manufacturer representative as part of the determination process
*If the return request is in a negative form, the customer will be given contact information so he is able to continue his return request through arbitration
At any point in the process, we may request an image(s) of the product to confirm the part number and condition.
A confirmation e-mail of approved or declined returns will be sent to the customer when a decision has been made.
All refunds will be made to the original form of payment.
If the reason for the return, resulted in our error, we will pay for shipping to return the product back to our store. If the reason for the return is not, the customer will be responsible for selecting a shipping provider and paying subsequent shipping fees.